Noor OS unifies Facebook, Instagram, WhatsApp and your website into a single branch-aware inbox. A tuned sales AI qualifies every lead, shows the right product, handles objections, and hands off to a human the instant a deal is ready to close — 24/7, in the customer's language.
Built for multi-branch retailers who live on social. Every feature below ships today — not a roadmap.
Facebook Messenger, Instagram DMs, WhatsApp, Facebook comments and your website chat — all in one branch-tagged inbox with real-time websocket updates.
Not a generic chatbot. Intent classifier, product matcher, objection handler, closing engine and lead scoring tuned specifically to move a conversation toward a showroom visit or a purchase.
Each branch = a workspace. Conversations, leads, products, analytics, staff — everything scoped so Outlet staff never see Secaucus data unless the owner flips the switch.
The AI actually looks at customer photos and videos, transcribes voice notes, and decides what to recommend — not just "we can't see your image, please describe it".
Today's pipeline, hot deals, conversations needing action, sales team performance, branch-level KPIs — one screen your manager can glance at before coffee.
When the AI flags a ready-to-close lead, the deal lands in the right agent's queue with a handoff summary. Agent takes over in one click — AI stays silent on that thread.
Hot lead went silent for 18 hours? The follow-up engine sends a timed nudge based on the conversation's history. No more losing deals to "I forgot to reply."
Segmented campaigns to your opted-in audience on Messenger/WhatsApp/Instagram. Track who opened, who replied, who converted — per branch.
Every query is scoped by company AND branch at the guard level. Scrypt password hashing, AES-256-GCM encrypted tokens, JWT + session revocation. No half-measures.
No integration team. No dev weeks. Owner connects, AI talks.
Owner creates an account, defines branches (name, address, hours, map link).
One-click Facebook Login for Business. Pick which pages connect to which branch.
Upload your catalog or let the AI extract products from photos + captions you send it.
AI answers every DM and comment. Team only steps in when a lead is ready to buy.
Every channel uses real platform APIs. Webhook-verified, signature-checked, rate-limit-aware. No scrapers, no shortcuts.
Inbound DMs, outbound replies, attachments, quick replies, template cards — full Messenger Platform API.
DMs from business-linked accounts, public comments on your posts with auto-DM invite flows.
Text, media, voice notes (transcribed), location — Cloud API with template approval workflow.
Public comments auto-replied on the thread or pulled into a private DM to qualify the lead.
Drop-in embed, SSE-powered realtime, same AI + routing rules as every other channel.
A stack of specialized AI services — not one monolithic prompt — so every decision is auditable and tunable per company.
Reads the customer's turn, scores readiness 0–100, decides the next best action (explore vs recommend vs soft-close vs hand-off), then builds a reply tuned to the current sales stage.
When the AI needs to show a product, it searches your catalog with filters derived from the conversation (size, color, price range, type), picks the top 1–3, and builds a pitch around each.
Customer sent a voice note? Transcribed via Whisper. Sent a photo of their bathroom? Vision model extracts size, color, style cues and feeds them into matching. No manual "please describe your image."
Every message updates a lead record: temperature (hot/warm/cold), stage, intent history, matched products, predicted value. Analytics answer "which branch closes fastest?" and "which AI variant wins more deals?"
Every plan includes unlimited branches, full AI, and every channel. We charge for message volume, not for features.
Tell us about your business and the channels your customers use. We'll get back within one business day with a demo tailored to your catalog.